RETURN POLICY
Last updated June 17, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sales@smartidea.xyz to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Smart Ideas
Attn: Returns
RMA #
House#34, Road#10, Sector#10
sales@smartidea.xyz
Uttara Model Town, 1230
Bangladesh
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Software
- Digital goods
- Service
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+880 963 859 6555
sales@smartidea.xyz
Effective as of June 17, 2020
